Privacy Policy

Voldt protects your privacy. That is why we only process the information we need to improve our services and treat the information we have collected about you and your use of our services with care. We never disclose your information to third parties for commercial purposes.

This privacy policy applies to your use of the Voldt website and the services offered therein. The validity date of these terms and conditions is 08/12/2021; when a new version is published, all previous versions cease to be valid. This Privacy Policy describes what information about you is collected by us, for what purposes it is used and with whom, and under what conditions, if any, such information may be shared with third parties. It also explains how we store your data and how we protect it from misuse, as well as what rights you have in relation to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, whose details can be found at the end of our privacy policy.

Information on data processing

Below you can read how we process your data, where we store it (or allow it to be stored), what security techniques we use and who can see the data.

Online shop software

Shopify

Mollie

To handle (part of) the payments in our online shop, we use the Mollie platform. Mollie processes the user's name, address and place of residence, as well as their payment data, such as bank account or credit card number. Mollie has implemented appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, as part of this, to share (anonymised) data with third parties. All of the above guarantees for the protection of your personal data also apply to those parts of Mollie's services in which Mollie uses third parties. Mollie will not retain your data for longer than is permitted by law.

Reviews

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. Anyone who leaves a review via WebwinkelKeur must provide their name and e-mail address. WebwinkelKeur shares this information with us in order to link the review to the order. WebwinkelKeur also publishes your name on its website. In some cases, WebwinkelKeur may contact you to comment on your review. If we ask you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They will only use this information to ask you to leave a review. WebwinkelKeur has implemented appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties to provide the services we have authorised them to provide. All of the above guarantees for the protection of your personal data also apply to those parts of the service for which WebwinkelKeur uses third parties.

Shipping and logistics

DHL

If you order from us, it is our job to make sure that the parcel is delivered to you. For deliveries we use PostNL. This obliges us to share your name, address and place of residence with PostNL. PostNL uses this information only to fulfil the contract. If PostNL uses subcontractors, PostNL will also make your data available to them.

Fakturering og regnskap

SAP B1

We use Sap B1 for administration and accounting. We share your name, address and place of residence, as well as information about your order. This information is used to manage your sales invoices. Your personal data is transferred and stored securely. [SUPPLIER] is committed to maintaining the confidentiality and preservation of your data. SAP B1 does not use your personal data for purposes other than those described above.


External sales channels

The purpose of data processing

General purpose of processing.

We use your data exclusively to provide our services. This means that the purpose of the processing is always directly related to the order placed. We do not use your data for (targeted) marketing. If you share your data with us and we use it to contact you at a later date, except at your request, we will ask for your explicit permission to do so. Your data will not be shared with third parties except to fulfil accounting and administrative obligations. All such third parties are bound by an obligation of confidentiality by agreement between them and us or by oath or legal obligation.

Automatically collected data

Information collected automatically on our website is processed to further improve our services. This information (e.g. IP address, browser and operating system) is not personal data.

Cooperation with the tax authorities and crime prevention

If necessary, Voldt may be required by law to share your data in connection with government tax or crime prevention initiatives. In this case, we are obliged to share your data, but we will object within the scope of the possibilities offered by law.

Storage periods

We store your data for as long as you are our customer. This means that we will keep your customer profile until you inform us that you no longer wish to use our services. If you inform us of this, we will also interpret this as a request to be forgotten. However, according to applicable administrative obligations, we have to keep invoices containing your (personal) data, so we will keep this data for the duration of the applicable term. However, employees will no longer have access to your customer profile and documents that we have prepared according to your instructions.

Your rights

Under applicable Dutch and European laws, you, as a data subject, have certain rights in relation to personal data processed by us or on our behalf. Below we explain which rights apply and how you can exercise them. To avoid misuse, we generally only send copies and printouts of your data to your already known e-mail address. If you wish to receive the data, e.g. via another e-mail address or by post, we will ask you to identify yourself. We keep records of completed requests; if a request is forgotten, we handle anonymised data. You will receive all copies and printouts of the data in the machine-readable format we use in our systems. You have the right to lodge a complaint with the data protection authority at any time if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right of access to the data we process (or have processed) about you or which can be traced back to you. You can request this from our data protection contact person. You will receive a response to your request within 30 days. If your request is approved, we will send you a copy of all information with an overview of the data controllers who hold this data, indicating the category under which we have stored this data.

Right of rectification

You always have the right to have information that we process (or have processed) about you or that can be traced back to you corrected. You can request this from our data protection contact person. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation of the correction of your data to your registered e-mail address.

Right to limit processing

You always have the right to restrict the information we process (or have processed) about you or which can be traced back to you. You can request this from our data protection contact person. You will receive a response to your request within 30 days. If the request is granted, we will send a confirmation to the registered e-mail address that the data will not be processed further until the restriction is lifted.

Right to data portability

You always have the right to have data that we process (or have processed) on your person or that can be traced back to you processed by another party. You can request this from our data protection contact person. You will receive a response to your request within 30 days. If your request is granted, we will send copies or printouts of all information about your person that we have processed or that has been processed on our behalf by other data controllers or third parties to the e-mail address that we have registered. It is likely that in this case we will no longer be able to provide services, as it is no longer possible to guarantee a secure connection of the data files.

Right of protest and other rights

If applicable, you have the right to object to the processing of your personal data by Voldt or on behalf of Voldt. If you object, we will immediately stop data processing pending processing of your objection. If your objection is justified, we will make copies and/or printouts of the data we process (or have processed) available to you and then permanently stop processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this to be the case, please contact our data protection contact person.

Cookies


Google Analytics

On our website we use cookies from the American company Google as part of the "Analytics" service. We use this service to track and report on how visitors use the website. The data controller may be obliged to provide access to this information under applicable laws and regulations. We have not authorised Google to use the collected analytical information for other Google services.

Third-party cookies

If third party software uses cookies, this will be indicated in this privacy policy.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, the latest version is always available on this page. If the new privacy policy affects the way we process information already collected about you, we will notify you by email.

Contact information for Voldt

Haarbos 16 3953 HA Netherlands T (033) 720 0195 E support@voldt.co.uk

Contact person for privacy issues

Thom de Koff